Customer Success Manager (H/F/D)

CleverConnect is a dynamic Franco-German HR Tech scale-up dedicated to revolutionizing the recruitment experience. Founded 10 years ago by passionate engineers, we are committed to re-invent the recruitment experience with innovative digital solutions and next-generation SaaS platforms that make hiring faster, smarter, and more effective. 🚀

Each year, we empower over 10 million candidates to find their ideal job by helping them showcase their personalities and motivations.  At the same time, we support recruiters in streamlining and enhancing their recruitment process to discover the best talents with cutting-edge AI-powered technology and innovative solutions, enabling greater agility, impact, and efficiency.🔎

CleverConnect it is also a European team of 150 employees, united by strong values around innovation, creating a positive impact on society, and the ambition to make a real difference in the workplace.👌We believe that the recruitment of tomorrow must be more inclusive, transparent, and human, and finally more ethical, and this is what we strive to implement every day. 💚

So join us to shape the future of work together! To know more about us: www.cleverconnect.group

 

As a Customer Success Manager, you are the guardian of the customer experience at CleverConnect.You manage the client relationship end-to-end, from onboarding to renewal, with the goal of maximizing satisfaction, solution adoption, and long-term value creation. You will join a Customer Experience team of 5 people, based in Lille and Paris, in a collaborative, impact-driven environment where Customer Success plays a central role in retention and growth. You work closely with an Account Manager on commercial topics, while retaining ownership of customer success, strategic relationships, and contract renewals.

 

Your responsibilities : 

Overall responsibility for the customer experience

• Own the end-to-end customer experience, ensuring a consistent, proactive, and results-oriented relationship.

• Act as the main point of contact for your client portfolio and build long-term partnerships.

Adoption, satisfaction monitoring & customer success

• Monitor customer satisfaction and health through usage data, feedback, and regular interactions.

• Identify risks, opportunities, and success drivers, and implement tailored action plans to ensure customer success.

QBRs & customer relationship governance

• Prepare, lead, and follow up on Quarterly Business Reviews (QBRs) with key decision-makers.

• Share results, delivered value, improvement areas, and strategic recommendations.

• Make QBRs a cornerstone of account retention and renewals.

Renewals & retention (commercial dimension)

• Manage contract renewals.

• Anticipate churn risks, secure renewals, and contribute to retention forecasts.

• Identify upsell and cross-sell opportunities based on evolving client needs.

Field engagement & customer support

• Travel regularly to client sites (10–20%) to lead training sessions, workshops, and strategic committees.

• Strengthen customer proximity and perceived value through personalized interactions.

Cross-functional collaboration & voice of the customer

• Work closely with Sales, Support, Product, and Marketing teams.

• Represent the voice of the customer internally to continuously improve the customer experience and solutions.

Thought leadership & expertise

• Participate in webinars, events, success stories, and customer speaking opportunities.

• Contribute to positioning CleverConnect as a strategic partner for HR and recruitment teams.

 

Your profile :

• Significant experience in Customer Success or a strongly customer-oriented role (CSM, retention-focused Account Manager, Onboarding).

• Ability to manage complex client relationships in multi-stakeholder environments.

• Strong analytical mindset with the ability to understand client challenges and solve problems.

• Strong service orientation and results-driven culture, with a real sensitivity to retention and renewals.

• Experience in a SaaS or tech environment is a plus, but not mandatory.

• Initial exposure to HR technologies or recruitment processes is appreciated.

• Fluent in English.

 

Why join CleverConnect?

• Because Customer Success is strategic, not secondary: you have a real impact on retention, satisfaction, and growth.

• Because you join a human-sized Customer Experience team that shares best practices, successes—and challenges.

• Because the role goes beyond “client follow-up”: Success Plans, QBRs, renewals, strategy—you are at the heart of the relationship.

• Because CleverConnect is growing fast, and you can help build, structure, and evolve the role with us.

 

🎡 Recruitment process :

• 45-minute interview with a Talent Acquisition Manager

• 1-hour interview with your future manager

• Case study

• Final interview with our CEO

 

We are fully committed to treating our candidates, colleagues, and partners equally, regardless of gender, age, ethnic origin, sexual orientation, religion, physical appearance, disability, or any other characteristic protected by law.